Yes - You CAN Compete with Offshore call center services
If you return right all the way down to it, what's quality? It may mean that the merchandise can last a protracted time. It may be that it's significantly suited to the duty it's purported to do. It may mean that it very appearance sensible and is agreeable to handle. golf stroke all of those in a very nutshell: quality means that the merchandise is well created. The client shopping for your product is basically the one World Health Organization makes the ultimate judgment on the standard of your product, even supposing he could have at first detected regarding it from somebody else. That judgment takes a amount of your time to develop, however once it's given, it becomes a part of the name of the corporate manufacturing it. therefore look initial at the standard of your product - however will it live up? answer, there is a sensible phrase. If you wish to essentially live the standard of your product you'll got to understand what the client says it's. whereas quality is created by the manufacturer, it's outlined by the client. therefore right off, you have gotta understand what they need. however ar you going regarding doing that? the primary step in rising your competitive-ness involves re-evaluating client needs for quality, so seeing however you are doing against those.
In service, especially immediately before the sale and in customer follow up, American companies have a real opportunity to be much more competitive than those who have outsourced these functions. Why is that? The answer lies with idiomatic English. It is one thing to learn English in a university and speak it well, it is wholly another thing to know the idioms that accompany American speech. Think about it. Have you ever been on the phone with a foreign customer service rep with a question, and gotten the phone equivalent of the "deer in the headlights" look? There is almost nothing in existence that is better guaranteed to raise your blood pressure a couple of dozen points!
A recent experience by one consumer seeking to buy new cell phones and service for his business comes to mind. The guy had found a great deal, and put the order in for the phones and service online; so far, so good. But then an email came telling him there was a glitch, and he needed to call this 800 number to get it straightened out. The number put him in touch with an American company's phone center somewhere in India (they were cutting costs by moving it offshore) and the resulting experience finally caused him to cancel two different purchases that involved four cell phones and several long term contracts. Now, what was the actual bottom line savings to that cell phone company? The loss of that sale probably amounted to about $2,000 a year - but how often did this happen in the course of that month - or that year? What was the overall loss? Interesting to consider, huh? And what about the reputation of the company? Do you think that businessman will be likely to purchase from them in the future?
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