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Offshore outsourcing is a term we often get to hear today, particularly when it comes to the industrial sector. But the truth is that offshore outsourcing is not a totally novice concept. Industrial companies who are contemplating of taking advantage of the benefits of offshore call center or are already taking part in call center outsourcing would certainly maximize their business opportunities by learning the full history of offshore outsourcing and how they can use it to improve their businesses today. What they say is true that experience is one of the best teachers because it can provide a better way to learn things and avoid the common mistakes that happened in the past. Offshore outsourcing has been around since the latter part of the twentieth century when industrial companies started to outsource some of the minor aspects of their business to other companies who provide more specialized services. Before call center outsourcing has made a significant contribution in the indu...